Frequently Asked Questions

ACCOMMODATION REQUEST

I REQUIRE AN ACCOMMODATION TO COMPLETE MY APPLICATION

The Company is an equal opportunity employer and provides equal opportunity to all employees and applicants for employment without regard to color, race, religion, gender or gender identity, sexual orientation, national origin, citizenship, ethnicity, age, disability, pregnancy, veteran status, genetic information, or other legally protected factors. Any applicant who, because of disability, needs accommodation or assistance in completing this application or at any time during the application process, may request assistance by clicking here.

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SEARCHING FOR JOBS

HOW DO I SEARCH FOR JOBS WITH KOCH COMPANIES AND GEORGIA-PACIFIC (GP) WITHIN THE U.S. AND CANADA?

You can search for available jobs with Koch companies and Georgia-Pacific by visiting our career website at www.kochcareers.com. You will have the option to do a "Job Search" as well as search by "Career Field" or by "Companies." You can narrow down your search further by US Jobs, Canada Jobs or by College and New Graduates.

HOW DO I SEARCH FOR JOB OPPORTUNITIES OUTSIDE OF THE UNITED STATES AND CANADA?

To learn more about our non-U.S. opportunities, we encourage you to visit www.kochindustries.com. At the top of the page click "About" then click "Global Presence" to view an interactive map of the Koch companies that have a non-U.S. presence. Much of our non-U.S. recruiting occurs outside of our careers website and is, instead, listed with local advertisement and career agencies.

HOW CAN I RECEIVE JOB NOTIFICATIONS VIA EMAIL?

You must create an account to receive job posting notifications.

  1. On the Job Search page of our career website, click the "Go to Profile" button.
  2. Login with your User Name and Password
  3. Click on "My Account Options" located to the right of your name (see figure below)
    My Account Options Image
  4. Scroll down to the Correspondence section. Click "Edit"
  5. Check the box that says "Send me email notification when a new position matching my profile is posted (job posting notification)"
  6. Click "Save"
  7. When a job matching your profile is posted, you will receive an email notification
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COLLEGE RECRUITING

I AM A COLLEGE STUDENT OR GRADUATE; WHEN WILL YOU VISIT MY CAMPUS?

  1. View a campus recruiting calendar:
  2. To find out when Koch companies will be at your college campus, visit Campus Tour Dates
  3. To find out when Georgia-Pacific (GP) will be at your campus, visit recpass.com

I AM A COLLEGE STUDENT OR GRADUATE; WHERE CAN I SEARCH FOR JOBS?

  1. Search for college jobs and internships with Koch companies
  2. Visit kochcollegerecruiting.com. Select "Choose Your Role" to search by opportunities in various fields of study, or click "Apply Now" to view all available opportunities.
  3. Search for entry level jobs and internships with Georgia-Pacific (GP)
  4. Learn more about our internship and entry-level opportunities. To view a list of all available opportunities, visit www.gpcareers.com
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APPLYING FOR JOBS

HOW DO I APPLY FOR JOBS WITH KOCH COMPANIES AND GEORGIA-PACIFIC (GP) WITHIN THE U.S. AND CANADA?

  1. Visit www.kochcareers.com to search and apply for positions.
  2. Click the job title in which you have interest to view the full job description
  3. Click "Apply for Job" and follow the instructions. You will then be redirected to the Koch Companies careers site to fill out the remainder of your information.
  4. Click "New User" if new to the site or Login with your User Name and Password if you've previously created an account
  5. To create an account, enter a unique User Name, Password and email address *Remember to note the User Name and Password you selected for future reference
  6. Complete the information required to create your Candidate Profile and continue to next pages by clicking "Save and Continue" *Please complete all requested information indicated with a red asterisk (*)
  7. When prompted, upload your resume or complete the information requested (whichever you prefer)
  8. Click "Save and Continue" after filling out the information required in each section.
    *If you need to return to a previous section, you can do so by clicking that section on the job submission status bar (see figure below) FAQ Job Status bar
  9. Once you have completed all sections, a Review and Submit page is presented for your review
  10. To edit previously entered information, click the "Edit" link next to the section you wish to make changes, make changes then click "Save and Continue" to return to the Review and Submit page.
  11. Review the information in the Review and Submit page thoroughly then click "Submit" to submit your final job application.
  12. You will be directed to a page indicating the job submission "Process completed"
  13. You will receive a confirmation email from Human Resources to the email address that you provided when creating your account
    *If you do not receive an email promptly, please see, Why am I not receiving your messages?

CAN I SAVE MY JOB APPLICATION AND SUBMIT IT LATER?

Saving a Draft enables you to save your work in progress and return to your application at a later time to edit and submit it.

  1. On the Job Search page of our career website, click the "Go to Profile" button
  2. Login with your User Name and Password
  3. Click "Save as Draft" at any section of the job application process
  4. You will receive a notice indicating you are about to save this job submission as a draft. Click "Yes"
  5. You can Sign Out and return to complete application submission later.

HOW CAN I COMPLETE AND/OR SUBMIT A DRAFT JOB APPLICATION?

  1. On the Job Search page of our career website, click the "My Submissions" button
  2. Login with your User Name and Password
  3. Click on the "My Job Page" tab
  4. Click on the "My Submissions" tab
  5. Your Draft and Completed submissions are listed
    "Completed" means that you have finished the application process and the recruiting team has received your application.
    "Draft" means that you have not yet finished the application process.
  6. In order to finalize your application submission for a job, locate the job title for which you would like to finish submitting your application. Below the job title, click the "Finish Draft Submission" link
    NOTE: If you do not see a link to "Finish Draft Submission" the job is closed and is not accepting additional applications.
  7. Complete your job application and click "Save and Continue" after each section.
  8. Once all sections are complete, review all the entered data on the Review and Submit page
  9. Click "Submit" to complete the application process.
  10. You will receive a confirmation email from Human Resources to the email address that you provided when creating your account
    *If you do not receive an email promptly, please see Why am I not receiving your messages?

WHAT IF I DON'T SEE ANY JOBS I WANT TO APPLY FOR RIGHT NOW?

You can select to receive notifications to your email of future openings matching your job preferences. In order to get notifications you will need to first create an account. You can also set up a Candidate Profile so you can quickly apply for any future jobs you are interested in.

HOW CAN I EDIT A SUBMITTED JOB APPLICATION?

*NOTE: Once a job posting has closed, no additional edits to a previously submitted job application can occur.

To edit your job submission:

  1. On the Job Search page of our career website, click the "My Submissions" button
  2. Login with your User Name and Password
  3. Find the job submission you would like to edit and click "View/Edit Submission" *NOTE: If you do not see an Edit Submission link, see Why don't I see the "Edit Submission" option?
  4. Review the application submitted
  5. Click "Edit" next to the section you would like to make changes
  6. Click "Save and Continue" after reviewing each section
  7. When reaching the Review and Submit page, review the information and click the "Submit" button to complete the application process

WHY DON'T I SEE THE "EDIT SUBMISSION" OPTION?

As long as the job is still posted to our careers website, there should be an "Edit Submission" option underneath the job title. If the "Edit Submission" button does not appear for a particular role, this means that the job is no longer posted to our career website. Therefore, you will not be able to edit your job submission for this role

HOW DO I UPLOAD A RESUME OR DOCUMENT?

When applying for the first time, a "Resume Upload" option is available. To utilize this option, follow the instructions noted below:

  1. On the Resume Upload page, use the "Upload a Resume" option located towards the bottom section of the page.
    NOTE: The green "Taleo Up" button does not upload your resume. Use the "Upload a Resume" button instead
  2. Click "Select the resume file to upload"
  3. Select "Browse"
  4. Find your resume file on your computer and click "Open"
  5. Your resume file name should now appear to the left of the "Browse" button. If not, try steps 3 and 4 again.
    *If you are experiencing problems with uploading your resume, see "I am having trouble uploading my resume and/or other files"
  6. Select "Save and Continue" to go to the next page of the application process

IMPORTANT - Verify your personal information, work experience, education, etc. information uploaded into the Candidate Profile from your resume to ensure it is accurate and complete.

HOW DO I WITHDRAW A SUBMITTED JOB APPLICATION?

  1. On the Job Search page of our career website, click the "My Submissions" button
  2. Login with your User Name and Password
  3. Your Draft and Completed submissions are listed
  4. Locate the job title from which you would like to withdraw your application. Click the "Withdraw" link

HOW DO I SUBMIT MY TRANSCRIPT OR REFERENCES FOR REVIEW?

Resumes, transcripts, cover letters, references and other similar documents can be added to your candidate record as an attachment. See How do I upload a resume or document?

CAN I EMAIL MY RESUME?

We do not accept emailed resumes. To apply for a position within the U.S. and Canada, see How do I apply for jobs with Koch companies and Georgia-Pacific (GP) within the U.S. and Canada?

To find information about positions outside the U.S. and Canada, see How do I search for job opportunities outside of the United States and Canada?

Also, see I don't see any jobs I want to apply for right now.

HOW/WHERE CAN I UPLOAD MY RESUME?

We recommend that you follow the instructions located at How do I upload a resume or document?

I AM A FORMER EMPLOYEE. HOW CAN I APPLY?

End date prior to March 2011: If your previous employment with Koch companies ended before March 2011, please create a new user account to search and apply for job opportunities.

End date after March 2011: If your employment with the Koch companies ended after March 2011, please submit a Support Form.

I REQUIRE AN ACCOMMODATION TO COMPLETE MY APPLICATION

We are an equal opportunity employer and provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, age, gender, national origin, citizenship, sexual orientation, pregnancy, physical or mental disability, veteran status, genetic information, or any other legally protected factors. Any applicant, who, because of disability, needs accommodation or assistance in completing this application or at any time during the application process should notify us to receive such accommodation.

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MY ACCOUNT AND CANDIDATE PROFILE

WHY DO I NEED TO SET UP AN ACCOUNT TO APPLY FOR JOBS?

Creating an account with a User Name and Password gives you the ability to securely apply for jobs, to create and save your Candidate Profile and job preferences in our career website. It will also allow access to additional features such as: receiving job notifications, saving job searches, saving draft job submissions, editing your existing job submissions and much more.

HOW DO I CREATE AN ACCOUNT?

NOTE: If you have previously created an account, do not follow the steps below. Instead, log in with your User Name and Password.
Before attempting to log in, please make sure you have the correct User Name and Password. Otherwise, the system will lock you out after ten unsuccessful Login attempts.
If you do not remember your User Name or Password see, I am having trouble Logging In to your website.

Creating an account will allow you access to search and apply for jobs at both, www.kochcareers.com and www.gpcareers.com. You may create an account on either website using any of these two methods:

Creating an account with a User Name and Password gives you the ability to securely apply for jobs, to create and save your Candidate Profile and job preferences in our career website. It will also allow access to additional features such as: receiving job notifications, saving job searches, saving draft job submissions, editing your existing job submissions and much more.

Method 1: Creating an account from the Login page

  1. From the Job Search page, click on "Go to Profile"
  2. Click on "New User"
  3. To create an account, enter a unique User Name, Password and email address
    * Remember to note the User Name and Password you selected for future reference
  4. If you experience difficulty creating an account please see technical difficulties.

Method 2: Creating an account from the Job Search page

  1. Click on the title of the job you want to apply for
  2. Click on "Apply for Job" and follow the instructions
  3. Click on "New User" if new to the site
  4. Enter a unique User Name, Password and email address
    * We recommend you use your email address as your User Name
  5. If you experience difficulty creating an account please see technical difficulties.

WHY IS THE USER NAME I CREATED NOT BEING ACCEPTED BY THE SYSTEM?

We recommend you enter your email as your User Name. If you receive a message stating that the user name is already in use by another user, this means that someone else already used the User Name you want. You will have to select a different User Name and try again. Please keep in mind that User Names are case sensitive.

WHY IS THE PASSWORD I CREATED NOT BEING ACCEPTED BY THE SYSTEM?

Please keep in mind that Passwords are case sensitive. The system will reject the Password created for your account if it does not meet the Password criteria. Password must be created using the following Password criteria:

  1. Must contain between 6 and 32 characters
  2. Must contain at least 1 lowercase letter(s)
  3. Must contain at least 1 capital letter(s)
  4. Must contain at least 1 numeric character(s)
  5. Cannot contain your User Name
  6. Cannot contain your email address
  7. Cannot contain more than 2 identical consecutive characters (AAA, iiii, $$$ ...)
  8. If using special character(s), it must be from the following set: ! # $ % & ( ) * + , - . / : ; < = > ? @ [ \ ] _ ` { | } ~

WHAT IS A CANDIDATE PROFILE?

Creating and saving a Candidate Profile on our career website allows you to securely store your personal and professional information. If you do not see any jobs you'd like to apply for right now, saving a Candidate Profile allows you to quickly apply for future job openings. To create your Candidate Profile you must first create an account on our career website. For more information on how to create an account see, How do I create an account?

HOW DO I CREATE A CANDIDATE PROFILE?

If you have previously completed a Job Submission on our career website, your information may pre-populate from the resume you provided into your Candidate Profile. See, After uploading a resume. To make changes please see, How do I update my Candidate Profile?

If you are a first-time user and have not previously completed a Job Submission on our career website, you can create a Candidate Profile so you may quickly apply for future job openings.

To create a Candidate Profile:

  1. On the Job Search page of our career website, click the "Go to Profile" button
  2. Log in with your User Name and Password and scroll down until you see the Candidate Profile paragraph on the right side of the page
  3. Click "Access my profile" located below the Candidate Profile paragraph
  4. Scroll down and upload your resume or enter the information manually
  5. After uploading your document, the system will extract information from your resume to update your Candidate Profile. Be sure to verify that your personal information is complete and correct, and that all boxes with a red (*) are completed
  6. You will be directed to choose your Work Preferences. After making your selections, click "Save and Continue"
  7. Review the Work Experience section. Verify the information is complete and all boxes marked with a red (*) are completed. Click "Save and Continue"
  8. Repeat the verification from step 7 in the Education section
  9. Repeat the verification from step 7 in the Certifications/Licenses section
  10. In the Attachments section, add additional files such as a cover letter, reference letters, etc. For more information on uploading documents, see How do I upload a resume or document?
  11. You will be directed to a Review and Submit page where you can review your Candidate Profile information. Review the information carefully.
  12. Click "Edit" next to the section(s) you would like to make changes. Once complete click "Submit"
  13. Upon submission, your Candidate Profile is accessible to be searched by our recruiters and can be used by you to apply for future job openings

HOW DO I UPDATE MY CANDIDATE PROFILE?

Updating your Candidate Profile gives you the ability to update your personal information, work preferences, work experience, education, and certifications/licenses as well as add or remove any file attachments.

  1. On the Job Search page of our career website, click the "Go to Profile" link
  2. Login with your User Name and Password and scroll down until you see the Candidate Profile paragraph on the right side of the page
  3. Click "Access my profile" located below the Candidate Profile paragraph
  4. You will be directed to a Summary page displaying the information within each section
  5. To edit previously entered information, click the "Edit" link next to the section you wish to make changes
  6. Make changes then click "Save and Continue" to return to Summary page
  7. Review the information in the Review and Submit page thoroughly then click "Submit" to submit your Candidate Profile changes
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TROUBLE WITH MY LOGIN

I AM HAVING TROUBLE LOGGING IN TO YOUR WEBSITE

If you have forgotten your User Name and/or Password, please use the following steps:

I forgot my Password
To receive your Password, you will need to know the email address and User Name you registered with. If you don't remember your User Name, see I forgot my User Name

  1. On the Job Search page of our career website, click the “Go to Profile” button
  2. On the Login screen, click "Forgot your Password?"
  3. Type in the email address and User Name you registered with
  4. Click "OK"
  5. You will receive an email with an Access Code/Temporary Password sent from Human Resources
    *If you do not receive an email promptly, please see Why am I not receiving your messages?
  6. Return to the Login screen and enter your User Name and the Access Code/Temporary Password you received via email
    NOTE: The Password is case sensitive. Please copy and paste the Access Code/Temporary Password into the Password box.
  7. Click "Login"
  8. You will be prompted to change your Password by entering your "Access Code" and entering your "New Password" twice
  9. In the "Access Code" box, paste the Access Code/Temporary Password you received via email
  10. Enter the New Password twice for verification.
    NOTE: The New Password created must meet the Password criteria to be valid
  11. Click "OK"
  12. Your Password has been changed

I FORGOT MY USER NAME

In order to receive your User Name, you will need to know the email address you registered with. If you don't remember the email you registered with or no longer have access to it, see I no longer have access to the email I registered with, what should I do?

  1. On the Job Search page of our career website, click the “Go to Profile” button
  2. On the Login screen, click "Forgot your User Name?"
  3. Type the email address used during registration
  4. Click "Validate"
  5. The website will display your User Name

I NO LONGER HAVE ACCESS TO THE EMAIL I REGISTERED WITH, WHAT SHOULD I DO?

If you no longer have access to the email address with which you registered, please fill out a Support Form.

I TRIED USING THE "FORGOT PASSWORD" OPTION AND STILL CAN'T ACCESS MY ACCOUNT

Passwords are case sensitive. Verify that you are using the Access Code/Temporary Password emailed* to you on the Login screen when prompted to enter your Password. We recommend copying and pasting the Access Code/Temporary Password in the Password text box.

*If you did not receive an email with the Access Code/Temporary Password, please see Why am I not receiving your messages?

When prompted to set up a new Password, you will need to use the Access Code/Temporary Password again as your "Access Code". Then, you will need to create a new Password that meets our Password criteria to finalize the Password change.

If after trying this you still can't access your account, please ensure your browser is compatible and clear your browser cache. For more information, please see technical difficulties.

I HAVE BEEN LOCKED OUT AFTER TOO MANY LOGIN ATTEMPTS, WHAT SHOULD I DO?

You may get locked out of your account temporarily if you exceed the number of incorrect login attempts. Please wait 5 minutes before attempting another login. If you continue getting locked out, we recommend you verify that you are entering your User Name correctly before attempting another login or resetting your password. Please remember that both, User Names and Passwords are case sensitive.

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MY APPLICATION STATUS

HOW DO I KNOW IF MY APPLICATION HAS BEEN RECEIVED?

You will receive an email confirmation after every successful job application submission. If you did not receive an email confirmation of your job submission, please see Why am I not receiving your messages?

You can also log in to your account to view current status of the job(s) you have applied for. If a job is listed under "Completed Submissions", your application has been received by the recruiter for that position. Instructions to view and/or edit your completed job submissions can be found at How can I edit my existing job submission?

HOW DO I DETERMINE THE STATUS OF MY APPLICATION?

Due to the large volume of resumes received, we may only respond to those candidates whose background, work history and skills represent an appropriate match with the skills and requirements of the position. Please check your email regularly; most correspondence and updates will be delivered via this method. If you are not receiving email communication from us, please see Why am I not receiving your messages?

You can monitor the status of your job submission throughout the process by logging into your account. Once logged in, click the 'My Job Page' tab where you will be able to view your submissions. For jobs listed under 'Completed Submissions', you will be able to view the 'Submission Status' for each job you have applied for (see figure below). 
FAQ Status screenshot

HOW WILL THE RECRUITING TEAM CONTACT ME?

Many of the communications from our recruiting team occur through email, please be sure to check your email often. Due to large volume of resumes received, we may only respond to those candidates whose background, work history and skills represent an appropriate match with the skills and requirements of the position. If you are not receiving email communication from us, please see Why am I not receiving your messages?

HOW DO I KNOW IF THE EMAIL I RECEIVED FROM YOUR COMPANY IS LEGITIMATE?

Koch companies and Georgia-Pacific (GP) will never request that you reply via email to provide us with any sensitive information such as your social security number, passport information, bank information or any other personal data. If we make these requests, we do so through a secure portal that requires a secure Login to our career website.

If you receive an email urging you to reply disclosing sensitive personal information, this communication was not sent by Koch companies or Georgia-Pacific (GP) and it is not legitimate. We encourage you not to reply or open any attachments. If you doubt the legitimacy of an email, please notify us so we may report it to our Technology Security department.

HOW CAN I SEE THE JOBS I'VE ALREADY APPLIED FOR?

  1. On the Job Search page of our career website, click the "My Submissions" button
  2. Log in with your User Name and Password
  3. Your Draft and Completed submissions are listed
    "Completed" means that you have finished the application process and the recruiting team has received your application
    "Draft" means that you have not yet finished the application process
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TECHNICAL DIFFICULTIES

I AM HAVING TROUBLE WITH JOB SEARCHING/ APPLYING/ CREATING AN ACCOUNT

  1. Check your internet browser version. The system is not always compatible with new browser releases. If you are using a new browser version and are experiencing recurring system errors or other issues, you might want to try using a different version. Compatible internet browsers include Internet Explorer 10 or lower, FireFox 17, Safari 5.1x and 6.x (MAC users) or Google Chrome 23. Free versions can be downloaded online, if needed. Please note that browser compatibility may differ depending on the operating system utilized.
  2. Clear your browser cache. Below are some methods of clearing the cache by browser. For the most updated instructions for your specific browser, please consult your browser's Help menu. Internet Explorer
    1. From the Tools menu, select Delete browsing history...If the menu bar is hidden, press Alt to make it visible.
    2. Select
      • Temporary Internet files or Temporary Internet files and website files
      • Cookies or Cookies and website data
      • History
    3. Click Delete
    4. Close all open browser windows and restart the browser
    Google Chrome
    1. In the browser bar, enter: chrome://settings/clearBrowserData
    2. Select Clear browsing history, Empty the cache, Delete cookies.
      • *From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.
    3. Click Clear browsing data.
    Firefox
    1. From the Tools or History menu, select Clear Recent History.
      • *If the menu bar is hidden, press Alt to make it visible.
    2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
    3. Click the down arrow next to "Details" to choose which elements of the history to clear. Click Clear Now.
    Safari
    1. From the Safari menu, select Reset Safari...
    2. From the menu, select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data covers both cookies and cache.
  3. Check Compatibility Mode. If you are using Internet Explorer 9 or lower versions, ensure you are in compatibility View. Do this by selecting "Tools" within the browser toolbar and select "Compatibility View Settings" and add our website address to the list of sites displayed in Compatibility View.
  4. Click "No" on the Security Pop-up box. If you are on our website and receive the pop up message "Do you want to view only the webpage content that was delivered securely," click "No." This occurs with Internet Explorer 8 and can impact the screens and options available to users during the search and application process.
  5. Request Support. If after reviewing the above information you continue experiencing difficulty, please submit a Support Form.

I AM HAVING TROUBLE UPLOADING MY RESUME AND/OR OTHER FILES

Some possible causes could include the following:

  1. File type: Check that the attachment you are trying to upload is saved in one of these acceptable formats:
    • Excel (.xls and .xlsx)
    • Hypertext Markup Language (.htm and .html)
    • OpenOffice Writer (.odt)
    • Portal Document Format (.pdf)
    • Rich Text Format (.rtf)
    • Text (.txt)
    • Word (.doc and .docx)
    • Word Perfect (.wpd)a
  2. File size: File size should not exceed 500 KB per file. Decrease the size of the file or try saving it as another file type.a
  3. Number of attachments: Your Candidate Profile can include up to 5 attachments. If you have more than 5, you will need to remove an existing attachment to replace with a new one.
    • Adding Attachments
    To attach a file to your candidate record, you will need to Login to your account. Within the "Attachments" section of your Candidate Profile, you will be able to attach a file by clicking on "Browse," select the file you want to attach, and then select "Attach."
    • Deleting Attachments
    To delete a file in the list of files already attached, select the file you wish to delete. Click the "Delete" button located next to that file.a
  4. Internet browser: Please see What internet browsers are compatible with your website?

I RECEIVED AN ERROR MESSAGE WHEN I TRIED TO APPLY OR COMPLETE MY APPLICATION. HOW DO I ELIMINATE IT SO THAT I CAN FINISH THE PROCESS?

There are several computer settings that could cause system errors or a "conversion error." Check your version of internet browser. See I am having trouble with the job search page and/or application.

WHAT INTERNET BROWSERS ARE COMPATIBLE WITH YOUR WEBSITE?

The system is not always compatible with new browser releases. If you are using a new browser version and are experiencing recurring system errors or other issues, you might want to try using a different version. Compatible internet browsers include Internet Explorer 10 or lower, FireFox 17 or lower, Safari 5.1x and 6.x (MAC users) or Google Chrome 23. Free versions can be downloaded online, if needed. Please note that browser compatibility may differ depending on the operating system utilized.

WHY AM I NOT RECEIVING YOUR MESSAGES?

If you are not receiving communication from us, please check your SPAM or Junk Mail folder regularly. Your email provider might have classified our emails as Junk Mail.

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